Refund Policy

FAQ

Frequently Asked Questions (FAQ)

Welcome to the AppOgram Trends Web Shop FAQ section. Here, you'll find answers to the most common questions about our products, services, and shopping experience. If you don't find what you're looking for, feel free to contact us!

1. What products do you sell?

At AppOgram Trends Web Shop, we specialize in a variety of electrical materials and home essentials including:

  • Modern lighting solutions (chandeliers, ceiling lamps, and pendant lights)
  • Electrical home décor
  • Power adapters and surge protectors
  • Smart home devices and accessories
  • Household essentials and more

We offer high-quality, durable products that cater to DIY enthusiasts, contractors, and homeowners.

2. How do I place an order?

Placing an order with us is simple:

  1. Browse our shop collections and choose the items you want.
  2. Add them to your cart by clicking the "Add to Cart" button.
  3. When you're ready, click on the cart icon and proceed to checkout.
  4. Enter your shipping information, select your payment method, and complete your order.

Once your order is placed, you will receive an order confirmation email with the details.

3. Do you offer international shipping?

Yes, we offer international shipping! Please check our shipping policy for specific details on rates and delivery times to your country.

4. How long will it take to receive my order?

Shipping times vary depending on your location. Typically, orders within the United States are processed within 1-2 business days and delivered within 3-7 business days. International orders may take longer, depending on your location.

For more detailed information, please refer to our Shipping Policy.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery through the shipping carrier's website.

6. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Shopify Payments

All transactions are secure and encrypted for your protection.

7. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us within 24 hours of placing the order. After this period, our team will begin processing and shipping your order, which may make changes difficult.

8. How do I return an item?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return the item within 30 days of receiving it.

  • Ensure the item is unused and in its original packaging.
  • Contact us to initiate the return process. You will be provided with the return shipping instructions.
  • Once we receive the returned item, we will issue a refund or an exchange depending on your preference.

Please refer to our Refund Policy for more details.

9. Are there any warranties on your products?

Yes! Many of our products come with a limited warranty. Please refer to the product description on the website for specific warranty information on the items you're interested in. If you encounter any issues with your product, please contact us, and we'll help you resolve it.

10. How can I contact customer support?

Our customer support team is here to assist you! You can reach us via:

We strive to respond to all inquiries within 24 hours.

11. Do you offer discounts or promotions?

Yes! We regularly offer promotions and discounts to our customers. Be sure to subscribe to our newsletter for the latest updates, exclusive offers, and a chance to receive coupons. You can also follow us on social media for announcements of flash sales and special deals.

12. Is my personal information secure?

Absolutely! At AppOgram Trends Web Shop, we take your privacy seriously. We use SSL encryption to protect your personal and payment information. For more details, please review our Privacy Policy.